Professional Services

We guide you through every stage of your system implementation – from initial preparation and specification to successful deployment. You benefit from a structured approach featuring clear project management, central coordination and close collaboration among all stakeholders. Our targeted expertise ensures your specific requirements are precisely met. The partnership between your team and our experts fosters an effective knowledge transfer, accelerating the implementation process.

Our consulting services are customised to your needs, with a dedicated advisor supporting you throughout the entire lifecycle of your solution and providing expert professional and technical guidance. Together, we analyse your specific system requirements, identify optimisation opportunities and assist with implementation. Our aim is to safeguard your investment in XENTIS for the long term while alleviating the burden on your internal resources.

We provide comprehensive advice on the creation of regulatory, standardised or individually configured reports in XENTIS. We accompany you from the definition of requirements to technical implementation and integration into your existing reporting landscape. With XENTIS, you can automate the creation, validation and timely submission of your reports. Our solution supports Solvency II, PRIIP & KIID, EMIR, MiFID II, AIFMD, CRD and ESG reports, among others, and enables direct data transfer thanks to flexible output formats. We ensure that your reports are generated in an audit-proof, complete and technically correct manner.

Our training concepts are specifically tailored to your system landscape and configuration. The core project team is trained on the customer's database at an early stage of the project to promote independence in using XENTIS right from the start. During the test phase, end users and technical managers are trained according to the train-the-trainer principle. This ensures that the know-how remains anchored in the company in the long term. All training courses are based on realistic application scenarios and are individually tailored to the customer's specific environment.

We help you to network your systems in a targeted manner, integrate them smoothly and optimise your business processes in the long term. Our consulting services for connecting interfaces include professional support for data exchange between XENTIS and external systems. We analyse your specific requirements and develop tailor-made solutions based on them – or integrate proven standard interfaces. In this way, we ensure smooth communication between the systems, increase interoperability and boost the efficiency of your processes. In addition, we support you during technical implementation and take care of monitoring to ensure the integrity and stability of data flows in the long term.

Our Service Desk is your central point of contact for all technical and functional issues relating to XENTIS. Whether you have questions about operation or specific technical challenges, you can quickly access highly qualified support via a web-based ticket system or by phone. Our team provides you with regular updates, hotfixes and patches and documents all support cases in a transparent and traceable manner.